A playful reflection from Jacqui Phillips on how the same letters can carry a different meaning when you look through a more human lens. With mischievous wordplay on familiar change frameworks (GC Index®, LACEWay™ and DELTA™), she explores how language creates clarity — and humanity creates connection — and why lasting change needs both.

Two moments in one month — a Community Speedwatch campaign and a screen-free festival full of “old-school” fun — sparked a fresh look at change. This short piece by Nicky Carew explores why progress isn’t always about replacing the old with the new, and how blending what works with what’s next helps bring naysayers and early adopters along.