Privacy Policy – The Change Maker Group

Last updated: 24 September 2025

The Change Maker Group Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website thechangemakergroup.com, engage with our services, or interact with us in other ways.

1. Who We Are

The Change Maker Group Limited is registered in England & Wales with company number 03972118. Our registered office is 227a West Street, Fareham, Hampshire, PO16 0HZ.

We are a consultancy and training organisation dedicated to enabling change and transformation in organisations. We are based in the UK and operate in line with UK data protection law (GDPR and Data Protection Act 2018).

2. Information We Collect

We may collect the following types of personal data when you use our website or services:

  • Identity data: name, job title, organisation.

  • Contact data: email address, phone number, postal address.

  • Transaction data: details about purchases (e.g. assessments, programmes, coaching).

  • Technical data: IP address, browser type, cookies, and analytics information.

  • Usage data: information on how you interact with our website, emails, and services.

3. How We Use Your Information

We use personal data to:

  • Provide and deliver our services (e.g. assessments, coaching, events).

  • Process payments and invoices.

  • Respond to enquiries and provide customer support.

  • Send you relevant updates, newsletters, or marketing (only if you’ve opted in).

  • Improve our website, services, and user experience.

  • Comply with legal or regulatory obligations.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you have opted in to receive marketing.

  • Contract – where processing is necessary to deliver a service you have requested.

  • Legal obligation – where we must comply with the law (e.g. accounting).

  • Legitimate interests – where it is in our interests to improve services or communicate with you in a relevant way, and your rights do not override those interests.

5. Sharing Your Information

We do not sell or rent your data. We may share your data with:

  • Members of The Change Maker Group (consultants, associates, and trainers delivering services).

  • Trusted third-party providers (e.g. email systems, event platforms, IT support).

  • Regulators or legal authorities where required.

All third parties are required to keep your information secure and only process it in accordance with our instructions.

6. International Transfers

Some of our third-party providers may store or process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We keep your data only as long as necessary for the purposes collected, or to comply with legal obligations (e.g. tax and accounting). When data is no longer needed, it will be securely deleted.

8. Your Rights

You have rights under UK GDPR, including:

  • Access to the personal data we hold about you.

  • Correction of inaccurate or incomplete data.

  • Erasure of your data (the “right to be forgotten”).

  • Restriction or objection to our processing.

  • Data portability (transfer of your data to another provider).

  • Withdrawal of consent (where consent is the lawful basis).

  • Lodge a complaint with the ICO (Information Commissioner’s Office).

To exercise your rights, contact us at office@thechangemakergroup.com.

9. Cookies

We use cookies and similar technologies to enhance your browsing experience and gather analytics. You can control or disable cookies in your browser settings. For more details, see our Cookie Policy. 

10. Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 office@thechangemakergroup.com
📍 227a West Street, Fareham, Hampshire, PO16 0HZ

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.